You ask…. We answer
We would like to thank you for using our service. If your question is not answered by the frequently asked questions below, please call us at 585-544-5112 for additional assistance.
Why am I getting charged for ambulance services?
Irondequoit Ambulance is a 501(c)(3) Non-For-Profit organization.
Ambulances bill to cover their extremely high operating costs, which include maintaining expensive medical equipment and supplies, vehicles, training highly skilled personnel, and ensuring 24/7 readiness, as these services are not fully funded by taxes or Medicare reimbursement alone. Billing helps offsets the cost of service.
Our Annual Fund Drive, accounts for less than 3% or our operating funds.
The mission of IA is to provide the highest levels of service possible to citizens and visitors of the Irondequoit, as well as all mutual aid areas IA is asked to serve. This service shall be provided to assist all people through medical emergencies, natural or man-made disasters, consistent with established emergency medical procedures and practices, consistent with resources provided.
Continual training of staff and equipment upgrades along with replenishment are paid for through a combination of user fees billed to insurance carriers. Fees are regulated and consistently reviewed to ensure that they are maintained at usual and customary rates (our billing rates are well below the Fair Health Consumer Rates) . Readiness is always having the appropriate amount of trained personnel, vehicles and equipment available at a time of request; whether it is utilized or not.
In 2024 we responded to over 8,800 calls. With 5 daytime ambulances to cover the Irondequoit Fire District, St. Paul Boulevard Fire District and Point Pleasant Fire Department. We also respond to cover Advanced Life Support for the Sea Breeze Fire Department and assist in the Monroe County Mutual Aid Plan. All while maintaining a 99% call coverage for the Town of Irondequoit.
What if I can’t afford an ambulance? Should I call 9-1-1?
YES! Your health and safety are most important.
In the mail, I received notice that my signature is needed. Do I have to sign?
Your EMS crew will most likely request your signature for billing purposes. This signature (by self or representative such as a parent or POA) is authorization for Irondequoit Ambulance to bill your insurance carrier. Without a signature, a claim will be processed and you may receive a statement for the entire amount due. Failure to do so constitutes insurance fraud and will result in follow-up by Irondequoit Ambulance in regards to potential legal and/or criminal consequences.
IA does outsource its billing practices. For further questions, to update your persona information or claim status update, please contact:
Logical Billing Solutions, Inc.
(585) 563-1112
How does Ambulance Billing work?
Your insurance company is billed at a usual and customary rate for standard services charges
The insurance provider specifies the maxiumum price allowable for the service provided
The insurance pays its contracted amount (usually much lower than the cost of the services provided)
Patient is responsible for any deductible/copay (set by the insurance company not the ambulance agency)
The difference after the insured payment and copay/deductible is a contractual adjustment that can not be collected.
Non-transport lift assists are usually not covered by your insurance plan and the payment will be an out of pocket expense.
Reimbursement should be sent to the the ambulance agency. In the event, it is sent to you (the patient) - you are required to sign the check over and send it to Irondequoit Ambulance for services provided.
Do you offer any financial assistance to patients that cannot afford an ambulance event?
IAsk about our Community Care Plan. Yes! Financial considerations are made by the Board of Directors at Irondequoit Ambulance based on Federal Standards. Based on number of members and household income, IA recognizes and awards invoice deductions. Formal and complete application must be presented for review. Application can be accessed by calling our billing company Logical Billing Solutions, Inc., or by calling our internal billing assistant at (585) 544-5112 X 201
I received a check in the mail from insurance, what do I do?
If your insurance company sends you a check for the services provided by Irondequoit Ambulance, please forward the payment check directly to us so that the payment amount can be applied to your account. It is your responsibility to forward the payment received to avoid unnecessary collections on your account.
Irondequoit Ambulance, Inc.
2330 Norton Street
Rochester, NY 14609
